Atlassian's Bitbucket Cloud went down 'hard' today

If you were unable to access Atlassian's Bitbucket Cloud today, it's because in the words of the IT giant, the service was "hard down."

The outage, which affected the website and Git hosting, is said to have kicked off at 1530 UTC on Tuesday, with the Australian collaboration software slinger reporting an "unresolved incident: Bitbucket Cloud is hard down."

The cause of the downtime was identified at 1802 UTC and mitigated, the biz said, though various users continued reporting issues.

"We are investigating an issue with [a] saturated Bitbucket database that impacts all Bitbucket operations," the vendor noted. "We have identified the root cause of the database issue that impacted Bitbucket website and Git operations; this has been mitigated now. We are experiencing Pipelines degradation that we are working to resolve."

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Looking at complaints submitted to Downdetector by netizens, reports of failures have declined from an earlier peak. We've asked Atlassian for further details on what caused the breakdown.

At 1928 UTC, Atlassian's status page claimed most services were operational, though Pipelines continued to experience degraded performance.

And at 2008 UTC, we were informed: "All Git, web, API and Pipelines services are now operational. We are continuing to monitor database and Pipelines reliability."

So, it should be back to normal now.

"On January 21, 2025, Bitbucket experienced a temporary outage that impacted some Cloud customers," a spokesperson confirmed to The Register. "Atlassian quickly worked to resolve the issue and Bitbucket Cloud is now back online. No further impact has been observed."

There are about ten million users of Bitbucket Cloud and it has a strong (and occasionally vocal) amount of support from developers. And there are knock-on effects, with Microsoft reporting that the issue has interfered with services in its Visual Studio App Center. ®