Help Desk

HP deliberately adds 15 minutes waiting time for telephone support calls

Updated Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'

Personal Tech20 Feb 2025 | 248

No, I can't help – you called the wrong helpdesk, in the wrong place, for the wrong platform

On Call Call the boss instead. He's not a big fan of sleep

On-Prem06 Dec 2024 | 157

As if working at Helldesk weren't bad enough, IT helpers now targeted by cybercrims

Wave of Okta attacks mark what researchers are calling the biggest security trend of the year

Research15 Mar 2024 | 15

ServiceNow upgrade goes from AI to Zero Trust

You can’t not do GenAI in 2023, and 'Vancouver' release has gone there – but its detours may be more worthy

SaaS21 Sep 2023 | 1

The Pentagon has the worst IT helpdesk in the US govt

Updated DoD is dead last for tech support, equipment, communication, and function, say staff

On-Prem31 Aug 2023 | 13

VMware warns of three critical holes in remote-control tool

Anyone can pretend to be your Windows IT support and take command of staff devices

Patches09 Nov 2022 |

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